HOTLINE/ WAREHOUSE AGENT – Douala
Carlcare Sarl
Akwa, Douala, Littoral, Cameroon
·25 Feb. 2023
·Permanent / CDI
·Ressources Humaines
·Responsable de l’information et de la communication interne
TRANSSION HOLDINGS is a company formerly known as TECNO TELECOM LIMITED. It is a mobile industry handling different brands, mainly TECNO, INFINIX, ITEL, and TECNO. CARLCARE is the customer support service of TRANSSION HOLDINGS different brands.
We are recruiting to fill the position below;
Job title: Hotline/ Warehouse
Location: Akwa, Douala.
Age: Not more than 30 Years old
- Responsible for receiving all customers.
- Reporting customers telephone problems and customers complaints.
- Receiving faulty phones from customers for maintenance.
- Responsible for making a pre-diagnosis and translating it in technical terms.
- Enter phone information in the system.
- Explaining to customers what was repaired or changes made on the phones.
- Listening to customers complaints/problems and offer solutions or refer them to the next immediate supervisor.
- In charge of handing over dealers phones and collecting dealers phones.
- Interface between Carlcare and dealers.
- Advertising the company on social media.
- HND/BTS or other equivalent with minimum 1 Year experience.
- Ability to understand aftersales services and be able to provide services to assigned clients and agents.
- Understand the mobile phone industry.
- Acquainted with English and French language
- Social media experience
- Office software experience
- Computing experience
» Années d'expérience: Entre 1 an et 2 ans
» Niveau Académique Minimum: Bac+2 (BTS / HND,...)
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