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Relationship Manager, Classic – Douala

ECOBANK CAMEROUN S.A

Douala, Littoral, Cameroon

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14 May. 2024

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Non spécifié

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Banque - Finance

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Autres

Description
ECOBANK CAMEROUN S.A. is recruiting Relationship Manager, Classic ready to work across the national territory.
The position is based in Douala.
Job grade : 5 - Job level : 3B
Permanent Contract
Missions / Responsabilités / Activités
JOB PURPOSE
To deliver high quality service and customer retention approach to managing client relationships to enhance product sales and new client growth targets.
To deliver on agreed individual targets for
  • Deposit growth,
  • Revenue generation
  • product sales (Cross selling)
  • new client acquisition,
  • Digital products sales, (Mobile App, Ecobank Online)
  • Loan portfolio management
KEY RESPONSABILITIES
BUSINESS AND FINANCIAL PERFORMANCE
  • Proactively develop client relationship, anticipate and provide solutions to client needs and give high priority to client satisfaction, with responsibility for meeting or exceeding agreed performance targets and objectives.
  • Work to onboard clients and develop portfolio through the sales of direct banking products and services
  • Ensure that client instructions are duly served by applying all standard checks and controls in coordination with other departments.
  • Achieve a satisfactory level of knowledge of Classic Banking products and services.
CUSTOMER EXCELLENCE
  • Handle client queries of day to day nature and assist in resolving clients issues
LEADERSHIP AND PEOPLE MANAGEMENT
  • Track and provide weekly reports on Portfolio performance at RM level
  • Team Player
PROCESS CONTROL AND OPERATIONAL PERFORMANCE
  • Ensure full adherence to Operational Risk and Compliance guidelines e.g. KYC and anti-money laundering measures.
  • Constantly monitor credit portfolio to ensure maximum of 3% NPL
STRATEGIC INITIATIVES
  • Lead strategic initiatives that will create business growth
Compétences / Exigences / Qualités
  • At least 3 years’ experience in Banking, Marketing or Sales in FMCG organization
  • Sound business product knowledge and people development performance record
  • Good Understanding of operations, technology and customer services to drive the Classic banking business.
  • Bachelor’s/Master’s degree preferably in Finance, Accounting, Business Administration, Marketing or related field of study
  • Fluent in English & French.
SKILLS & CAPACITIES
  • Customer/market orientated and Networking
  • Ability to establish direction and drive execution
  • Excellent at delivering and owning results
  • Strong interpersonal, influencing and communication skills
Profil du candidat
» Niveau d'expérience: Expérimenté
» Années d'expérience: Entre 3 ans et 5 ans
» Niveau Académique Minimum: Master
Documents de candidature
» Motivation Letter
» Curriculum Vitae
NOTE: LES ARNAQUEURS SONT DE PLUS EN PLUS ASTUCIEUX! N'envoyez jamais de l'argent à un inconnu au cours d'un recrutement quelle que soit la raison! Et Si vous devriez le faire, que ce soit à vos PROPRES RISQUES!
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