Massage Therapist – Yaoundé
HOTEL HILTON
Yaoundé, Centre, Cameroon
·10 Mar. 2024
·Non spécifié
·Paramédical
·Masseur-kinésithérapeute
- Attending Hilton Trainings and monthly departmental meetings as required
- To ensure high standards of cleanliness in the department
- To report any maintenance issues to Front Office Manager
- Assist in all areas of the operations as requested by Front Office Manager
- To be fully aware of current and future services offered by the hotel
- To ensure that departmental operation budget is adhered to, maximizing revenues and minimizing expenses
- Provides efficient guest service from point of arrival to check out. Books, changes and cancels appointments and up sells retail
- Accurately schedule all massage reservations, changes, confirms and cancel massage reservations
- Accurately process all billing and posting for spa and retail services: report any overages and shortages to Front Office Manager
- Accurately explain spa treatment menu and packages to guests
- Greet and welcome all incoming and outgoing guests and staff in accordance to brand Standards
- Maintain the quality of service and overall appearance of locker areas, lounge area and restrooms
- Ensure proper cleanliness of locker room, lounge, steam/sauna room, prep room and restrooms
- Ensure stocking of water and other beverages and set up and break down of beverage and fruit station
- Assisting guest and providing personal training session, if necessary
- Maintaining the Fitness center: looking after equipment and coordinating with Precor representative for maintenance and product updates
- To ensure audio-visual equipment is well maintained and in good condition
- To handle Cash
- To ensure high standards of cleanliness in the department
- Provides courteous and efficient guest service from point of arrival through check out
- Orient the guests through our Fitness facility, greets guests and provides personal guest service
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
- Experience in hospitality or customer service industry is requires
- Ability to read, writes, speak and understand the English language to effectively communicate with guests
- Ability to speak effectively in front of groups of customers or employees of organization
- Ability to deal with problems involving several concrete variables in standardized situations
- At least 1 year experience in the spa or hospitality industry
- At least 02 years experience as a message therapist in any health and beauty center
- Bilingual (English and french speaking)
- Minimum 25 years old
- Minimum of an ordinary level degree or any other equivalent Diploma
- Experience in a resort or wellness related field
