User Success Agent – Douala
Diool
Douala, Littoral, Cameroon
·Postuler au plus tôt
·Non spécifié
·Commerce - Vente - Distribution
·Commercial
- Competitive salary
- Flexible working hours
- Room for professional growth (workshops, mentoring feedback sessions)
- An amazing start-up culture to ensure your personal and professional growth.
- Take ownership of the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction
- Develop and maintain customer-success strategies and best practices, as well as customer-support content, training courses and educational materials
- Respond to user requests on the various communications channels established
- Propose support educational content and work with the rest of team to spread it
- Review, monitor and improve operational efficiency of user support with the use of user-success metrics
- Work with sales and marketing teams to boost customer referrals and develop case studies
- services environments and be able to work independently with little instruction.
- Familiar with using online tools for customer relationship management (Intercom, Zendesk, Crisp...), applications such as instant messaging, ticketing, and video editing.
- Creative and fast learner
- Analytical and process-oriented mindset
- Active team player, self-starter, and multitasker who can quickly adjust priorities
- Has a startup can-do attitude and a willingness to experiment and try new things
- Native level French (C1) and Intermediate level English (B1) are required
