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Software Analyst – Douala

CREATIVE & ACCOUNTING

Douala, Littoral, Cameroon

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Apply ASAP

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Unspecified

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Information Technology - Electronics - Digital

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Computer engineer

Description
  • Job name: Software Analyst
  • Functional attachment: Technical Customer Satisfaction Lead
We are hiring a Software Analyst to help drive Creative Accounting for its development in Africa, a fast-growing region for IT services. Based in Douala, Cameroon the role will advise customers, handle user support and manage projects in 3 fields: Software Implementation and Business Intelligence/Data analysis and report.
Missions / Responsibilities / Activities
  • Leverage full cross-functional resources within C&A to build long-term win/win relationships with clients.
  • Provide user support on various platforms (Power BI, Excel, Dynamics 365, and others customers software).
  • Create simplified project specifications to enable stakeholders to have an accurate understanding of customer needs.
  • Ensure the availability of all customer processes manuals and training materials.
  • Manage all projects’ performance and SLA in order to reach 100% of customer satisfaction.
  • Propose new commercial solutions to C&A clients based on the continuous analysis of customers' issues
Job Requirements
Our Ideal Candidate 
Ambitious, tenacious, devoted and highly organized, you have a good knowledge of firms’ organizations, software implementation, ERP & data visualization.
Highly numerate with an equal focus on the top and bottom line, you used to operate in a complex and fast-moving environment to deliver results. 
Your entrepreneurial, collaborative style sees you build win-win relationships with all people with whom you interact. 
You are open-minded with a winning energy that allows you to have continuous training and improvement. 
You will need to be able to communicate, at a business level, in both French and English (native). 
Applicant profile
Application Documents
» Curriculum Vitae
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