IT Support Officer – Douala
FINASDDEE Credit Line
Douala, Littoral, Cameroon
·28 Apr. 2023
·Permanent / CDI
·Informatique - Electronique - Numérique
·Ingénieur informaticien
Key Performance Indicators for the Position
- A 99% uptime of all the network links between branches and head office of FINASDDEE Credit Line.
- A 99% uptime of all Key servers of the institution.
- New employees get workstation, printer and all necessary accessories setup within the first week of employment.
- A perfect backup and disaster recovery plan for all servers and routers in FINASDDEE Credit Line.
- High Level of professionalism and ethics.
- Responsible for IT infrastructure of the Institution.
- Ensure the availability of connections between the branches and the head office.
- Provide support to all branches for connectivity issues of local workstations and servers.
- Ensure that all workstations in the branches are functional.
- Ensure that all printers in branches are working properly.
- Ensure regular maintenance of the computer equipment.
- Ensure new user provisioning does not take more than two days. This should include profile creation on Active Directory, Email and Banking Software of FINASDDEE Credit Line.
- Managing the banking Software and making sure that the End of Day processes is performed successfully each day.
- Work with Vendor to make sure the CCTV system is functioning properly.
- Work with other service providers to make sure there is proper respect of SLAs.
- xperience in Management of Windows Server Active Directory and related services.
- Experience in management of Desktop PCs and printers.
- Experience in management of FortiGate routers.
- Good knowledge in routing and switching.
- Experience in Firewall configurations (especially Fortinet).
- Bilingual (spoken and written) English/French.
Education
- A bachelor’s degree in Computer Science, Information Technology or any related field.
- Fortinet NSE 4 (Network Security Professional).
- CCNA Routing and Switching is a plus.
- Microsoft Certification in Active Directory is also a plus.
