Head Cards & Digital Operations – Douala
ECOBANK CAMEROUN S.A
Douala, Littoral, Cameroon
·07 Jun. 2023
·Unspecified
·Banking - Finance
·Others
To manage card operations and digital products processes and ensure high performance through
excellent customer services and effective control monitoring
- Manage Daily card request processing and upload
- Manage card transaction’s clearing , settlement and reconciliation -Inter Affiliate settlement MasterCard/ Visa settlement/GIMAC/Cash Express/Union Pay
- Merchant Acquisition/POS Paiements/MIGS Settlement
- POS terminal deployment
- ATM deployment, settlement and reconciliation
- Suspense accounts proofing
- Online exemption
- Limit increases/Change
- Responsible for managing card transactions disputes , fraud and risk management , audit and
- compliance issues
- Card distribution process
- Others card activities (linkage, blockage, pin reissued,)
- Cardholder disputes resolution and chargeback process
- Nostro reconciliation
- Card /Pin scheduling and dispatch
- Processing of Trapped cards
- Card destruction
- Fee Collection and reconciliation of Instant Card/Cash express/IBK/Orange Money/MTN Money
- Responsible for providing necessary card training to branches
- Implementation of all new cards & digital products project : Agency banking; OMNI to Cards & Mobile
- Money; Merchant Mobile Money; ECOBANKPAY by RAFIKI
- Management and reconciliation of transaction related to IBK, Orange Money, Xpress Cash, agency banking, MTN Mobile Money, MFS MoMo & AIRTIME Purchase…
- Perform all other task requested by the hierarchy
- 1 -2 experience in Card Products and Card Operations
- High level of working knowledge of all the Bank’s products, procedure and policies
- Advance Level+4/5
- Personal attributes
- Good communciation skills
- Leadership skills
- Negotiation skills
- Ability to influence
- People Management
- Presentation skills
» Years of work experience: Between 1 year and 2 years
» Curriculum Vitae
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