Relationship Manager, Advantage Banking – Douala
ECOBANK CAMEROUN S.A
Douala, Littoral, Cameroon
·15 Aug. 2023
·Unspecified
·Accounting - Management
·Accountant
- To deliver high quality service and customer retention approach to managing client relationships to enhance product sales and new client growth targets.
- To deliver on agreed individual targets for deposit growth, revenue, PBT, product sales and new client growth targets.
- Proactively develop client relationship, anticipate and provide solutions to client needs and give
- high priority to client satisfaction, with responsibility for meeting or exceeding agreed performance targets and objectives.
- Ensure that client instructions are duly affected by applying all standard checks and controls in coordination with other departments.
- Achieve a satisfactory level of knowledge of Advantage Banking products and services.
- Produce timely reports for the assigned portfolios.
- Handle client queries of day-to-day nature and assist in resolving client’s problems in collaboration with other team members.
- Track and provide weekly reports on Portfolio performance at RM level Team Player
- Work in close collaboration with CSU team for excellent service delivery and product sales
- Ensure full adherence to Operational Risk and Compliance guidelines e.g. KYC and anti-money laundering measures.
- Constantly monitor credit portfolio and engage timely recovery action to ensure maximum of 3% NPL.
- Provide management reports on sales tracker, DIP and others.
- Lead strategic initiatives that will create business growth.
- Facilitate and drive migration of Advantage Customers to digital Channels.
- Achieve satisfactory performance on business challenges on Advantage Banking Portfolio
- At least 2 years’ experience in a consumer banking-based line of business.
- Bachelor’s/Master’s degree preferably in Finance, Accounting, Business Administration, Marketing or related field of study
- Customer/market orientated and Networking.
- Ability to establish direction and drive execution.
- Excellent at delivering and owning results.
- Strong interpersonal, influencing and communication skills.
- Punctuality
» Years of work experience: Between 2 year and 3 years
» Minimum Education Level: Master's Degree
» Curriculum Vitae
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