Head Teller – Douala, Garoua, Buea, Kumba
ECOBANK CAMEROUN S.A
Douala, Garoua, Buea, Kumba
·05 Jun. 2023
·Unspecified
·Accounting - Management
·Cashier
Manage branch handling Cash and Tellers products i.e. Local currency Cash deposits, withdrawals, Sales purchase of foreign currency notes travelers checks, in-house checks and book to book transfers processes according to institutions policies, approved procedures and Local Compliance.
- Ensure service standards are achieved by managing daily operation procedures performed by Tellers
- Ensure all customers transactions/requests are received, thoroughly checked for completeness andcompliance, and timely and accurately processed
- Assists in clearing/reducing customers queues during peak time
- Verify and approve Tellers transactions above Tellers limits
- Achieve 100 % accuracy in cash counting, posting, lock up procedures record keeping and transactionsprocessing
- Cash teller to meet institution & service standards and answering customers’ queries.
- Ensure proper and continuous monitoring of cash area to eliminate lapses in control
- Ensure sales of TCs are advised to provider as and when sold
- Ensure adequate stock of FCY notes and Tcs at all times
- Ensure DCFC / AML report are updated timely
- Ensure C&T transactions are properly and timely achieved via Omniflow (when made available)
- Coordinate all cash services provided by outside Provider (cash collection, sorting, teller implant, etc) andensure tight controls are in place and adhered to at all time by all parties.
- Joint custody for vault operations specifically, custody of cash in Reserve vault locker
- Prepare shipment out of the Branch for other branches in case of need
- In charge of Central Bank Operations (Main branches only): deposits, withdrawals
- Managing the ATM to ensure meeting the minimum Group standard with regard to availability
- In charge of Reception of valuable at the airport or in branch in case of door to door delivery
- Managing cash level in Vault
- Ensure forms relating to FCY transactions are filled at the time of processing and timely submitted tovarious Government entities or Central Bank
- Ensure daily proofing of all Tellers boxes including ATM
- Perform any other function as and when assigned by the Unit Head.
- 3-4 years minimum in Teller Operations
- Ability to detect unauthorized changes on instruments presented
- General understanding of Bank products, foreign exchange local regulations
- Quality oriented
- High concentration on the job
- Alert at all times
- Ability to efficiently prioritize the tasks to perform
- Good level of security sense and fraud awareness
- Minimum University degree (Bac + 3)
- Personal attributes
- Excellent interpersonal skills and ability to communicate
- Good judgment
- High levels of integrity
- Very well organized
- Performance (for internal staff)
- Rated 02 at least 02 times over the last 03 years
» Years of work experience: Between 3 years and 5 years
» Curriculum Vitae
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