Customer Service Representative – Buea
TRAVEL EASE AGENCY
Buea, Southwest (Sud-Ouest)., Cameroon
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·Non spécifié
·Tourisme - Loisirs
·Autres
- Company: Travel Ease Company Limited
- Location: Buea, Cameroon
- Position Type: Full-time
- Interacting with clients in a friendly and professional manner, both in person and over the phone.
- Assisting clients with inquiries, booking requests, and travel-related information.
- Providing accurate information about destinations, travel packages, and services.
- Handling booking reservations, processing payments, and issuing relevant travel documentation.
- Resolving client concerns and issues promptly and effectively.
- Collaborating with our travel consultants to ensure seamless travel arrangements.
- Maintaining a deep understanding of our products and services to offer personalized recommendations.
- Ensuring that clients’ travel experiences are smooth, enjoyable, and aligned with their expectations.
- Collecting feedback from clients to help improve our services and enhance customer satisfaction.
- Managing administrative tasks related to customer interactions.
- High school diploma or equivalent; further education in tourism or customer service is a plus.
- Proven experience in customer service or a related role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-focused mindset.
- Proficiency in using computers and various software applications.
- Ability to multitask and work effectively in a fast-paced environment.
- Attention to detail and accuracy in data entry and record-keeping.
- Knowledge of travel industry practices and destinations is advantageous.
- Fluency in English; knowledge of additional languages is a plus.
- Competitive salary and performance-based incentives.
- Opportunities for career growth and development.
- Friendly and supportive work environment.
- Employee discounts on personal travel bookings.
- Training and continuous learning opportunities.
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