Customers Service Officers – Douala, Garoua, Ngaoundéré
ECOBANK CAMEROUN S.A
Douala, Garoua, Ngaoundéré
·16 Apr. 2024
·Unspecified
·Banking - Finance
·Account manager for individuals
Job level : 3C
- Satisfy customers through effective product sales and excellent service delivery within SLA for increased customer profitability and share of wallet.
Sales & Service Management
- Deliver services including account opening, check book, cards, enquiries, checks and drafts etc. to customers in a courteous manner and within SLA.
- Provide appropriate banking and product advice, guidance and referrals to customers.
- Cross sell electronic channels to customers to achieve 75% sign up of branch customers.
- Support all product campaigns and achieve sign-on targets.
- Build effective relationships in branch to ensure effective delivery of customer experience.
- Support branch and sales officers in achieving its sales and customer retention goals.
- Achieve 5 products per customer.
- Actively migrate customers to digital channels for a better experience
- Achieve minimum customer service rating of ‘very satisfied’.
- Own customer queries and complaints and where these are not resolved refer timeously to supervisor.
- Ensure cheque books and confirmations are booked properly and promptly on the system.
- Advice customers as soon as cheque books, cards etc are ready for collection.
- Deal efficiently with customer requests for products, statements/balances, change of address, account reactivation and any other requests for information on accounts.
- Assist customers to use electronic products.
- Remain up to date on all bank product programs, FX, interest rates and economical challenges in the environment.
- Provide cover for other Customer Service Officers in case of absence or workload.
- Ensure compliance with all Group and regulatory policies and laws.
- Ensure accuracy of all account opening documents and effectively follow KYC procedures.
- Carry out monthly proofing.
- Ensure safeguard of bank documents and security items.
- Achieve ARR rating of ‘Acceptable’.
- Perform all other duties as reasonably assigned
- Bachelor’s Degree / HND / Licence in Banking, Finance or any related.
- An Experience of at least 2 years would be a bonus.
- Customer Service
- Interpersonal Skills
- Good Communication
- Teamwork and Cooperation
- Following Instructions & Procedures
- Decision Making & Supervising
» Years of work experience: Between 2 year and 3 years
» Minimum Education Level: Associate's Degree
» Curriculum Vitae
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