Technical Support Agent – Douala
Diool
Douala, Littoral, Cameroon
·Postuler au plus tôt
·Non spécifié
·Comptabilité - Gestion
·Autres
We are growing fast so, join our team !
As the Technical Support Agent, you will be an integral part of the operations team, while working closely with our co-founders. You should have a thirst for knowledge and the ability to learn quickly and grasp new software applications.
- Ensure seamless API integration for customers, facilitating their access to our platform's data and services
- Provide expert guidance on automation strategies, helping customers streamline their processes and maximise the benefits of our software
- Offer both on-field and online support to address customer issues and inquiries, ensuring their satisfaction and success
- Lead the field onboarding process, helping customers adapt to our solutions and guiding them through a smooth transition
- Oversee field activation efforts, ensuring that customers can quickly and effectively use our services to meet their specific needs
- Work with sales, marketing and product teams to boost customer referrals and develop case studies
- Monitoring system alerts and investigating abnormalities across the network reported by our monitoring systems
- Has experience of at least 3 years of experience, ideally in startup or financial services environments and be able to work independently with little instruction
- Analytical and process-oriented mindset
- Active team player, self-starter, and multitasker who can quickly adjust priorities
- Has a startup can-do attitude and a willingness to experiment and try new things
- Native level French (C1) and Intermediate level English (B1) are required
- Advanced technical help-desk experience, with network monitoring tools and methodologies is an advantage
- Competitive salary
- Flexible working hours
- Room for professional growth (workshops, mentoring & feedback sessions)
- An amazing start-up culture to ensure your personal and professional growth
- An A-player team
» Années d'expérience: Entre 3 ans et 5 ans