Technical Support Agent

Technical Support Agent – Douala

Diool

Douala, Littoral, Cameroon

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Unspecified

Accounting - Management

Others

Description

Diool is a mission driven company built to make financial transactions easier for businesses thanks to an innovative platform that can be quickly and seamlessly integrated with a companies’ existing workflows. Diool Cameroon SAS is a remote first company with team members across the world and local presence already in Douala for its Headquarters, Dakar and Abidjan soon. Diool has set up a unique financial application allowing all businesses to conduct their merchant transactions, in and out, through a single interface, and thus save time and operational costs.
We are growing fast so, join our team !
As the Technical Support Agent, you will be an integral part of the operations team, while working closely with our co-founders. You should have a thirst for knowledge and the ability to learn quickly and grasp new software applications.

Missions / Responsibilities / Activities

Ensure seamless API integration for customers, facilitating their access to our platform's data and services
Provide expert guidance on automation strategies, helping customers streamline their processes and maximise the benefits of our software
Offer both on-field and online support to address customer issues and inquiries, ensuring their satisfaction and success
Lead the field onboarding process, helping customers adapt to our solutions and guiding them through a smooth transition
Oversee field activation efforts, ensuring that customers can quickly and effectively use our services to meet their specific needs
Work with sales, marketing and product teams to boost customer referrals and develop case studies
Monitoring system alerts and investigating abnormalities across the network reported by our monitoring systems

Job Requirements

Has experience of at least 3 years of experience, ideally in startup or financial services environments and be able to work independently with little instruction
Analytical and process-oriented mindset
Active team player, self-starter, and multitasker who can quickly adjust priorities
Has a startup can-do attitude and a willingness to experiment and try new things
Native level French (C1) and Intermediate level English (B1) are required
Advanced technical help-desk experience, with network monitoring tools and methodologies is an advantage

Your Perks

Competitive salary
Flexible working hours
Room for professional growth (workshops, mentoring & feedback sessions)
An amazing start-up culture to ensure your personal and professional growth
An A-player team

Applicant profile

» Experience Level: Medium
» Years of work experience: Between 3 years and 5 years

Application Documents

» Curriculum Vitae

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