Head Cards Products Sales

Description

ECOBANK CAMEROUN S.A. is recruitinga Head Cards Products Salesready to work across the national territory.

The position is based in Douala.

Job level : 7
Job grade : 4C

Missions / Responsibilities / Activities

JOB PURPOSE
To effectively package and deliver approved Consumer Banking products to the satisfaction of customers in line with Group policies and within local regulations. Responsible for the delivery of approved Consumer Banking products regarding opportunity identification, shelf placement, distribution and pricing in order to drive optimum sales. Maintain productive relationships with the sales teams and external customers.
KEY RESPONSABILITIES

PRODUCT MANAGEMENT

Identify opportunities and drive Cards sales aggressively in Consumer Bank Target Market areas.
Identify and execute marketing strategies suitable for increasing customer sign up and utilization of theCards products.
Aggressive enrolment of Customers on all Cards products (both at the bank and Customer’s premises).
Ensure the positioning of approved key products as “best in brand”.
Ensure appropriate product pricing, subject to approval from Group Product Team.
Deliver on sales targets
Focus on promotion and management of approved standard Consumers products with regard to sales, service and compliance with Group policies and local regulations.
Understand and provide product cards knowledge, training and guidance to Sales team.
Specialist point of contact for all staff to discuss specific problems, acting as a “sounding board” and recommending solutions or strategies.
Brief key stakeholders on product and promotional launches and provide regular feedback to Group
Product Cards Team.
Conduct Semi-annual Customer Needs Survey and Utilization of Cards.

RELATIONSHIP MANAGEMENT

Maintain excellent communication to support productive external and internal relationships and the resolution of problematic issues.
Establish productive relationships with key stakeholders and business influencers.
Build a strong network to support the sharing of best practice with the Sales and Marketing teams in order to enhance cross-functional cooperation and achieve sales targets.
Monitor Service Level Agreements and ensure effective delivery of services to both internal and external customers.

RISK, GOVERNANCE & CONTROL

Provide analysis of monthly statistics to enable the tracking of Cards products.
Work with Group Product team to determine and implement corrective actions where necessary to achieve sales goals.
Ensure compliance to local legal and regulatory requirements, audits and any other credit or governance directives.
Comply with all the Group’s policies and procedures.

FINANCIAL MANAGEMENT

Ensure financial targets are achieved for Cards Banking Products.
Responsible for cost management of Cards products in line with budget.

ADMINISTRATION

Provide feedback on performance of service providers in local environment.
Provide feedback to various supporting sectors e.g. IT, Operations etc.

TEAMING

Provide honest feedback on performance of colleagues
Conduct periodic training (both in-house and external) on card banking products for staff
Share knowledge and best practice with team members.

Job Requirements

Minimum of 8 years in managing all aspects of a customer experience design strategy and interactive design – mapping journeys and building as part of a product development process; previous experience with a focus on strategy formulation and/or digital banking is a plus
Proficient in the use of design and prototyping applications
Good understanding of digital and emerging technologies
Proven supervisory experience or experience leading cross-functional teams and projects
Understanding of the application of design thinking and human centered methodologies
Understanding of research methods
Certifications such as Agile, Scrum, or other Project Management methodologies would be an added
advantage
Proven leadership skills
Negotiation and stakeholder management skills
Strong analytical, problem solving and presentation skills
Excellent verbal and written communication skills
Strong data visualization skills; advanced use of Power BI, SQL, and Tableau
Proficiency in Microsoft Excel, Word, PowerPoint, and other relevant tools
Expert ability to build and maintain project schedules using Microsoft Project

Education, Skills, Experience

Bachelor Degree
5 years of experience required.
Strong analytical skills including financial statement analysis, competitive analysis and statistical analysis.
Strong Microsoft Office skills
Flair for Technology products.
Bi-lingual – Any of the following additional languages: English, French,
Personal Attributes:
Reliability and Maturity.
Relating and Networking
Execution
Leading & Supervising
Self-Development
Business Acumen.

Applicant profile

» Experience Level: Senior
» Years of work experience: Between 8 years and 11 years

Application Documents

» Motivation Letter
» Curriculum Vitae

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